Refunds Policy

This policy explains how refunds work for payments made to TypeLords (typelords.com), operated by Pexels360 Solutions LLP. It applies to TypeLords Pro, which is the only paid product on TypeLords.

1. What you are paying for

Every typing activity on TypeLords is free. TypeLords Pro does not unlock activities, levels, or certificates — those are free for everyone, always. Pro is an optional upgrade that adds:

• Double TL Coins on the coins you earn from activities
• An ad-free experience for the duration of your plan
• The Pro badge on your profile and on leaderboards

Pro is sold as a Monthly or Annual plan. Access is granted immediately on successful payment, which is why the policy below treats Pro as a delivered digital service rather than a pending order.

2. The policy in short

Payments for TypeLords Pro are non-refundable by default. Because Pro benefits activate the moment your payment succeeds — your coin multiplier applies, ads switch off, and the badge appears — the service is considered delivered at that point.

However, we review genuine requests case by case. If something has gone wrong, or you believe your situation warrants a refund, write to us and explain what happened. We read every request, and where the reason is legitimate we will approve a refund. We would rather resolve a real problem than keep money from someone who feels badly served.

3. How to request a refund

Email ping@typelords.com from the email address on your TypeLords account, and include:

• The name on the account
• The date of payment and the amount
• The invoice number, if you have it
• The reason for your request, in your own words

We aim to respond within 5 business days. If a refund is approved, it is issued to the original payment method.

4. Situations we will normally refund

The list below is not exhaustive, but these are the cases we treat as clearly genuine:

• Duplicate payment — you were charged more than once for the same plan.
• Payment succeeded but Pro did not activate, and we are unable to fix it for you.
• A technical fault on our side that prevented you from using Pro benefits for a meaningful part of your plan.
• An unauthorised payment — a charge you did not make or authorise, reported promptly.

5. Situations we will normally not refund

• Change of mind after Pro has been active and used.
• Not using the Pro benefits you paid for, having had access to them.
• Dissatisfaction with your own typing results, ranks, or contest outcomes. Pro does not promise improved performance.
• Requests made after an account has been suspended or terminated for breaching our Terms of Service or Fair Usage Policy, including confirmed cheating.

6. Renewals

TypeLords Pro does not auto-renew. There is no recurring mandate on your card or account, and nothing is charged automatically when a plan ends. You renew deliberately, from your console, when you choose to.

If you renew before your current plan ends, the new period is added to the days you have left rather than replacing them, so no paid time is lost.

Because renewals are manual, a renewal payment is treated exactly like a first payment under this policy.

7. Cancelling

As there is no auto-renewal, there is nothing to cancel. If you simply do not renew, your Pro benefits end on your expiry date and your account continues as a free account, with every activity still available to you. Your TL Coins, ranks, Journey progress, and certificates are unaffected.

8. Payment providers, currency and taxes

Payments from India are processed by PayU in INR. International payments are processed by PayPal in USD. We do not store your card details; they are handled by the payment provider.

Approved refunds are returned in the original currency to the original payment method. The time taken to appear on your statement depends on your bank or payment provider, and is typically 5–10 business days after we process it. Any exchange-rate difference between the payment and the refund is determined by your provider, not by us.

Where taxes were charged on your payment, refunds are handled in accordance with applicable tax rules. An invoice is issued for every payment and is emailed to you at the time of purchase.

9. Chargebacks

If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a dispute. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

10. Institutes and companies

The Institutes & Companies offering is currently free to use, so no payment is taken and this policy does not apply to it. For anything relating to institute accounts, write to ping@typelords.com.

11. Your statutory rights

Nothing in this policy removes or limits any rights you have under applicable consumer law in your country. Where such law gives you a right to a refund that goes beyond this policy, that law applies.

12. Changes to this policy

We may update this policy as the product changes. The date at the top of this page reflects the most recent revision. The policy that applies to your payment is the one published at the time you paid.

13. Contact

Pexels360 Solutions LLP, Goa, India.
Email: ping@typelords.com